Cancellations

You may cancel your order within 24 hours of placing it for a full refund, provided we have not yet begun cutting fabric. To cancel, email contact@preharsh.com or message us on WhatsApp with your order number. Once production has started, an order can no longer be cancelled because the garment is being made specifically for you.

Cash on Delivery (COD) orders

Cash on Delivery orders require a ₹199 advance, paid online (UPI, card, or netbanking) at checkout. This advance is a commitment fee and is non-refundable if you cancel the order after production has begun, refuse to accept delivery, or the parcel is returned to us undelivered (RTO). The remaining balance is payable in cash at the time of delivery. If Preharsh cancels your order, or your item qualifies for a refund under this policy (manufacturing defect, wrong or damaged item), the ₹199 advance is included in your refund.

Returns & exchanges

Because pieces are made to order, we do not accept returns for change of mind, and we do not offer size exchanges. We will, however, make things right in these cases:

• Manufacturing defect — a flaw in stitching, fabric, or finishing that was not part of the design.
• Wrong or damaged item — you received the wrong garment, or it arrived damaged in transit.

All returns and exchanges are subject to the following conditions:

• Products must be unused, unworn, unwashed, and returned in their original packaging with all tags intact.
• For any claim of a damaged, wrong, or defective item, a clear and continuous unboxing video is mandatory in all cases. The recording must begin before the parcel's seal is opened and show the sealed package and its full contents in one unedited clip. Claims without a valid unboxing video cannot be accepted.
• Returns or exchanges will only be accepted after prior approval from Preharsh.
• Items sent without prior intimation will not be accepted and may be returned to the sender.
• Products purchased during a sale or with any discount are non-returnable, non-refundable, and non-exchangeable.

How to raise a request

Contact us within 24 hours of delivery at contact@preharsh.com or on WhatsApp, with your order number and clear photographs of the issue. We will review and respond promptly with the next steps.

Refunds

Where a refund is due — for an eligible defect, a wrong or damaged item, or an order we cancel — it is processed to your original payment method within 5–7 business days of approval. Your bank or card issuer may take additional time to reflect it.

Made-to-measure & customised pieces

Garments made to your custom measurements or with bespoke changes cannot be returned or exchanged unless there is a manufacturing defect, since they cannot be re-sold.

Shipping costs on returns

In the case of a return, the customer is responsible for bearing the shipping charges for sending the product back to us. Once the exchanged outfit is ready, Preharsh will bear the cost of re-shipping the product to the customer. This applies to both domestic and international orders.

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We want you to love what you wear. If anything about your order is not right, reach out — we would much rather solve it than leave you disappointed.

Contact

Email contact@preharsh.com, WhatsApp +91 99109 87619, or see our Contact page.